Shipping policy

Shipping Terms & Delivery Policy

1. Discreet Packaging

All orders are shipped in plain, unbranded packaging to ensure complete privacy. No product names, categories, or identifiable markings will appear on the box or label.

2. Order Processing Time

Orders are typically processed within 1–2 business days. During high-volume periods, processing may take slightly longer. Customers will be notified of any unusual delays.

3. Shipping Methods

We offer a range of shipping options, including:

• Standard Delivery

• Express Delivery

• Tracked & Signed Delivery (where applicable)

Shipping options and estimated delivery times are provided at checkout.

4. Billing & Label Privacy

For privacy, your billing statement will reflect a generic business name. Shipping labels list only the customer’s address and our discreet return address—no product descriptions.

5. Tracking Information

Once dispatched, customers will receive a tracking number via email or SMS to monitor the progress of their shipment.

6. International Shipping

We ship internationally to most locations. Buyers are responsible for verifying customs rules in their region. Packages are prepared to minimize the risk of customs delays and maintain discretion.

7. Failed Deliveries / Incorrect Addresses

Please ensure your shipping information is correct at checkout. Failed deliveries due to incorrect or incomplete addresses may result in additional reshipment charges.

8. Lost or Damaged Parcels

If your order is lost or arrives damaged, contact us within 7 days of delivery. We will assist with replacements or refunds in accordance with our Return & Refund Policy.

9. Age-Restricted Products

Our products are intended for adults only. By placing an order, you confirm you are 18 years or older (or the legal age in your jurisdiction).

10. Confidential Customer Support

For any questions regarding shipping, tracking, or delivery, our customer support team provides fully confidential assistance.